Business Services Administrator

Dover Federal Credit Union is seeking a Business Services Administrator to assist with the daily operations for the Business Services department and to provide confidential, professional, comprehensive, and administrative support to the VP of Business Services. This person will interface with executives and management, members, visitors, and vendors. This individual must possess proficient computer skills and be able to prepare reports, correspondence, manuals, spreadsheets, and all other communications utilizing a broad range of computer applications. The preferred individual will be knowledgeable and experienced working with business products and services in a financial institution.

Requirements: HS diploma; 2 yrs administrative experience at a bank, credit union, and/or other financial institution; professional, well-developed interpersonal skills; organizational ability, time management skills, ability to multi-task, high standard of ethics; independent; strong verbal and written communications skills; ability to have considerable discretion and judgment when working with confidential and sensitive information; flexible; adaptable; and proficient PC skills. All applicants will be subject to extremely thorough background checks, including criminal and credit checks. See our website for a more extensive job description and an application (www.doverfcu.com) or drop by any of our branches.

Send to: Attn: HR, Dover Federal CU
1075 Silver Lake Blvd.
Dover, DE 19904
Equal Opportunity Employer M/F/D/V

The closing date for applications is 1/13/2012

Part-Time Teller Positions

Dover Federal Credit Union is seeking several part-time dynamic individuals to perform a variety of duties and responsibilities relating to all phases of the Teller department.

This valuable team member should possess the following core competencies in relation to the attached job description:

•  Professionalism while working under pressure;
• Excellent interpersonal skills with an ability to cultivate productive working relationships;
• Relationship builder with team members;
• Skill in verbal communication;
• Knowledge of financial, mathematical, and cash handling;
• Strong focus on accuracy and attention to detail;
• Respect for confidentiality and high ethical standards ;
• Remain effective and maintain a positive attitude during times of change and stress, and view change as an opportunity for improvement;
• Organized-ability to prioritize independently;

Essential Functions

1. Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, Western Unions, Visa gift cards, traveler’s checks, and money orders.
2. Receive share deposits, Visa payments, principal only payments, mortgage payments, installment, and share secured loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected and entered into in-house computer system.
3. Provide members with the forms necessary to transact business and proper receipts for payments.
4. Examine checks for endorsements and negotiability. Process international check items.
5. Provide routine information on Credit Union products or services, including eligibility for membership, types of Credit Union accounts, current dividend rates, locations, office hours, and telephone numbers. Provide members with account status, including current balances & loan pay-offs.  
6. Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
7. Receive various information pertaining to member accounts, and route to proper department for processing.
8. Produce and cash cashier’s checks.
9. Process phone transactions.
10. Maintain and balance teller drawer.
11. Complete Currency Transaction Report and Suspicious Activity Report.                             

Additional Functions

1. Assist in ATM and CDM replenishment
2. Maintain ATM & CDM combinations
3. Encode and close out checks for shipments to Federal Reserve
4. Assist with verification of cash from Federal Reserve.
5. Assist in maintenance of coin counter
6. Perform greeter duties as necessary.                                            

Job Specifications

1. Requires completion of high school education, plus appropriate specialized training.
2. Requires intermediate mathematical skills (calculations and concepts involving percentages, fractions, decimals, etc.).
3. Requires at least six months of related experience (i.e. Cash handling, customer service, etc.). Requires professional, well-developed interpersonal and teamwork skills necessary for communicating with members, visitors, callers and co-workers.
4. Requires typing/word processing skills.

You may complete an application and view a full listing of job openings on the credit union’s website -- www.doverfcu.com/careers.php. Please fill out an application and either fax, mail, or take the application to any Dover Federal branch location. To fax an application, dial 302-678-8037. To mail an application, please address to: Attn: Heather Shupe, Dover Federal Credit Union, 1075 Silver Lake Blvd., Dover, DE 19904.