9/25: Data Loss Prevention: Myths, Sources, Risks & Solutions

Sensitive data exposed to misuse or loss – it’s the stuff of nightmares. When important organizational data leaks off of your system, it’s a serious problem. Loss of confidential information has caused significant reputational and legal issues for many organizations. In this webinar, you will learn the intricacies of data loss, where breaches happen, how they can hurt your institution, and how to stop them. You’ll also benefit from information about which tools help prevent data breaches and how to evaluate them.


  • Where and how breaches occur;
  • Types of attacks and tools used by criminals;
  • How a data breach can hurt your institution;
  • How to prevent data breaches; and
    • Information Security Officer toolkit includes a whitepaper and a self-assessment

WHO SHOULD ATTEND? This informative session is designed for staff with various levels of knowledge about information security and risk management.

Presented by Tom Garcia, InfoSight, Inc.

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9/24: The Role of the Board in the Examination Process

Examiners are spending more time reviewing board activities. From reviewing minutes to questioning the management team about their board interaction, directors are in their sights. Are you prepared for the next round of examinations?

The board is the ultimate authority within the financial institution and with continued pressure on the regulatory front and bottom line, every institution should prepare for more scrutiny than ever. However, with smart preparation, more scrutiny doesn’t have to mean more time spent on compliance.

This webinar will cut through the “regulatory speak” and demonstrate how concentrated preparation around key regulatory and operational issues can put examiners at ease and benefit the financial institution. The keys lie in understanding the logic behind an examination, the part each board member plays in management and risk oversight, and understanding their role in the examination process.


  • The board’s role in the examination process;
  • Understanding examination logic;
  • Examination preparation tactics and tips;
  • Current hot examination topics;
  • From findings to cease and desist: reviewing the possibilities;
  • Your credit union’s available response options; and
    • Regulatory examination resources and guidance.

WHO SHOULD ATTEND? This informative session is designed for board members, Supervisory Committee members, executives, internal auditors, compliance staff, and anyone involved in the examination process and compliance function.

Presented by David A. Reed, JD, Reed and Jolly, PLLC

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 9/17: Electronic Business Records: 7-Step Strategy for Effective & Compliant Record Management

Is your credit union retaining email and other electronic business records in compliance with the law, regulations, and organizational guidelines? Failure to preserve, protect, and produce email and other electronic records in a timely, legally valid manner could result in protracted lawsuits, court sanctions, fines, unhappy members, or damaged reputations. Could your credit union survive a million-dollar penalty for record mismanagement?

Federal and state laws require credit unions to retain email and other electronically stored information (ESI) in compliance with e-discovery guidelines. Credit unions engaged in electronic banking must also adhere to the E-SIGN Act. However, many credit unions have unwittingly established unlawful online-banking and record-retention programs. Others are challenged by the legally compliant management of email and other forms of ESI. Thanks to smartphones and social media, there is growing pressure (and confusion) when it comes to the compliant creation, retention, and disposition of business record email and other ESI. Attend this webinar to learn a seven-step strategy for the effective and compliant management of electronic business records.


  • Seven steps to ensure the effective, compliant management of electronic business records;
  • What is an electronic business record;
  • What does the law demand regarding retention and disposition of email and ESI;
  • Requirements for management and maintenance of business records;
  • What is E-SIGN and what does it require;
  • Why and how to write effective, best-practices-based email-retention policies;
  • Why you must support your record retention policy with litigation hold rules;
  • Why and how to determine record lifecycles and deletion schedules;
  • E-discovery: courts demand prompt production of compliant electronic evidence;
  • Electronic evidence: how to ensure your electronic records are legally valid;
  • Educating employees about their record-retention roles;
  • Technology solutions: email archiving to help ensure compliance;
  • Real-life disaster stories: potentially costly consequences of business record mismanagement;
  • Timely information, expert advice, best practices, and compliance tips you can implement immediately; and
    • Whitepaper: “Electronic Business Records: Compliance Rules for Financial Institutions”
    • Self-assessment: “Where Does Your Financial Institution Stand When It Comes to Email Management, Record Management, and Compliance Management?”
    • Tip Sheet: “Seven-Step Strategy for Effective & Compliant Record Management”
    • Employee training log, and
    • Quiz you can administer to measure staff learning and a separate answer key

WHO SHOULD ATTEND? This informative program will benefit compliance officers, attorneys, records managers, IT professionals, risk managers, operations managers, and others who preserve, protect, and produce email and other forms of ESI.

Presented by Nancy Flynn, The ePolicy Institute™& Business Writing Institute™

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9.16: Auditing Social Media: Planning & Risk Control Matrices

Credit unions’ use of social media continues to skyrocket. Consequently, it is only a matter of time until hackers find creative methods to steal from this environment. Financial institutions increasingly depend on social media to attract, interact with, and retain members. These outlets present methods to promote products and services to your members, monitor reputational risks, and interactively engage potential members. As your credit union expands its social media footprint, exposure to an array of operational, compliance, reputational, and strategic risks also increases. To mitigate these risks, the FFIEC issued guidance in December 2013 related to social media use by banks, savings associations, credit unions, and nonbank institutions. The guidance, “Social Media: Consumer Compliance Risk Management Guidance,” provides a framework to understand and mitigate social media risks. It provides the foundation auditors should use in testing and verifying this environment.

The “M” in the CAMEL rating is partly determined by the quality of your IT examination, and effective auditing is vital for a successful examination. Whether you conduct self-audits or outsource them (as most credit unions do), you are required to test and verify the security controls to protect your social media environment. How do you best do this? How do you select the right auditor that can keep up with new social media attacks and technologies? Is there a social media auditing process that promotes quality and efficiency? What does such an audit policy and program documentation look like? Are there best practices to follow? These questions will be answered in this informative webinar.


  • FFIEC social media regulation;
  • Review and analyze a completed social media risk assessment;
  • Efficient social media audit processes;
  • Social media audit policy and best practices; and
    • Sample social media policy, and
    • Social media best practices cheat sheet

WHO SHOULD ATTEND? This informative session is best suited for those responsible for the audit function. It is also very relevant for IT personnel, COOs, CEOs, chief risk officers, chief information officers, chief technology officers, information security officers, chief compliance officers, operations officers, and board members.

Presented by Dr. Kevin Streff, Secure Banking Solutions

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9/10: Writing Effective Credit Memos & Loan Narrative

Credit memos are generally associated with commercial lending and are used for new loan requests or renewals, periodic financial reviews, and documenting the file for workout situations and associated action plans. The key to writing effective credit memos and loan narratives is to develop consistently detailed presentations that help decision makers fully understand the nature of the borrower/business, as well as the credit relationship and/or the project being financed. They should identify the risks and explain financial data in terms of key line items, material funds flows, trends, and variances in order to paint the picture of the borrower’s financial condition, ongoing viability, and capacity to meet obligations and projections. The level of detail and analysis should be appropriate to the complexity and size of the relationship, and should always focus on assessing the overall credit risk to ensure the lender has enough information to make sound credit decisions. This webinar will look at how to develop meaningful write-ups and avoid getting caught in the “form-over-function” trap.


  • Key elements that should be included in every commercial loan write-up;
  • Achieving the right risk-based balance – one size does not fit all;
  • Using tables, graphs, or charts within the narrative to show related entities and ownership structure, display financial trends, and focus the narrative on highlighting critical information and explanations;
  • Getting beyond the data regurgitation common in credit write-ups – get the back story;
  • Key financial ratios to consider and what they mean;
  • Relevant industry trends, geopolitical, regulatory, or other environmental factors that may impact the borrower’s or the project’s near-term performance and longer-term viability;
  • Evaluating the borrower’s sensitivity to interest rate shocks and stressors on key variables;
  • Drawing credit risk conclusions and identifying strengths, weaknesses, and mitigants;
  • Common examiner criticisms of credit write-ups; and
    • Sample credit analysis memorandum format, and
    • Online resources for industry analysis.

WHO SHOULD ATTEND? This informative session is designed for commercial lenders, credit analysts, and commercial loan administration professionals.

Presented by Lisa Zigo, Brode Consulting Services

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9/9: Advanced Financial Literacy for Directors: Applying Ratio Analysis to Manage the Balance Sheet & Maximize Income

Directors are responsible for setting and controlling the direction of the credit union. The NCUA requires board members to achieve a basic level of financial literacy. The first step is to understand the elements of a financial statement. In this advanced webinar, participants will elevate their financial literacy by learning to interpret multiple analyses and determine what effect these measures have on the financial success and viability of the credit union. (It is assumed participants already possess basic financial literacy concepts).


  • Identify the interconnections of financial statements;
  • Apply knowledge of ratios to measure and quantify financial performance;
  • Understand and interpret the calculation outputs from multiple performance measures;
  • Strategic analysis to quantify and improve credit union performance based on outputs from calculations;
  • Ensure applications are compliant with NCUA guidelines; and
    • Analytic tools with descriptions,
    • How-to analysis kit,
    • Analytics checklist (ratios), and
    • NCUA guidelines and expectations for board members.

IF YOU MISSED THIS RELATED WEBINAR: “Foundations of Financial Literacy for Directors: Analysis of Financials & Calculation of Ratios” on July 8, 2014, you can order an archive of the live webinar, complete with handout materials.

WHO SHOULD ATTEND? This informative session is designed for directors, ALCO members, Supervisory Committee members, CEOs, and CFOs.

Presented by Dr. Randy Thompson, VirtualCorps.com

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9/4: The Two Most Important Numbers for Dealing With IRAs & HSAs: IRS Publications 590 & 969

The number one issue employees have in dealing with individual retirement accounts (IRAs) and health savings accounts (HSAs) is a lack of confidence. With a tax code over 73,000 pages, it is no wonder employees shy away from these products.

How would you answer these questions?

  • Do I have earned income?
  • Can I take a deduction by contributing to a Traditional IRA?
  • Can I use my IRA as loan collateral?
  • Can I borrow from my IRA?
  • Can I use my IRA to help purchase a house for my step-son?
  • What medical expenses qualify for my HSA?
  • Can I deduct my HSA contributions?

Most employees would advise the member to see their financial advisor. Without the confidence to handle IRAs or HSAs, basic questions can cause panic. However, having the ability to answer both basic and complex questions can make the difference between building or losing banking relationships. This program will build employee confidence, and unlike any other IRA and HSA programs, will teach staff how to be the professional that members seek.


  • The two publications that answer most members’ questions about IRA or HSA accounts;
  • How to use these publications with confidence to assist members;
  • The one critical word staff must avoid in communicating information regarding IRAs and HSAs;
  • Guidelines for opening an IRA for a minor; and
    • Link to Publication 590 – Individual Retirement Arrangements, and
    • Link to Publication 969 – HSAs and Other Tax-Favored Health Plans.

WHO SHOULD ATTEND? This informative session is designed for all employees responsible for opening, administering, and promoting IRAs and HSAs.

Presented by John Baptista Jr., Impact Training & Consulting

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9/3: Escrow Account Compliance

Getting escrow right is very important to the borrower, your credit union, and the examiners. It involves many requirements, including initial analysis and disclosure, annual disclosures, recordkeeping, and more. For example, RESPA, TILA, and flood compliance regulations all address when escrow is required. This webinar will review the entire process, and reveal common errors and examiner citations that highlight the “hot buttons.” Checklists will be provided to ensure your credit union complies with the escrow requirements and that your disclosures and statements are complete, compliant, and correct.

The handouts will be provided in Word using procedural language. This will provide a template for writing or enhancing your own escrow procedures.


  • When does escrow apply according to RESPA, TILA (for high-priced mortgages), and flood regulations;
  • Initial analysis for proper escrow amounts;
  • How should escrow be disclosed on the GFE and HUD statement;
  • What needs to be included on the initial disclosure and annual and short-year statements;
  • What should be done if there is a shortage, surplus, or deficiency; and
    • Worksheet for reviewing escrow account disclosures and calculations, and
    • Sample checklists to test disclosure content

WHO SHOULD ATTEND? This informative session is designed for compliance officers, lending personnel, and auditors.

Presented by Ann Brode, Brode Consulting Services, Inc.

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8/26: Business Accounts: Who is Authorized to Open, Close, Transact?

Corporations, partnerships, LLCs – with so many business entities, it can be challenging to determine who is authorized to open, close, and transact business. Who is authorized to handle accounts on behalf of the business? What types of documentation will you need to show proper authority? What are the pitfalls of using consumer agreements and disclosures instead of business account agreements, signature cards, and disclosures? How are businesses qualified for membership in the credit union? This webinar explores all of these issues and more.


  • Differences between types of business entities
  • Paperwork and documentation pertaining to each entity
  • Determining who has authority to transact on behalf of a business
  • Establishing eligibility requirements for the business and/or business owners
  • CIP/BSA/AML, OFAC, and other regulatory requirements for business accounts

WHO SHOULD ATTEND? This informative session is designed for new accounts staff, tellers, account service representatives, business account representatives, branch supervisors, and anyone involved in soliciting business accounts.

Presented by Mary-Lou Heighes, Compliance Plus, Inc.

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