New CU Advance Topics
New offerings were recently added to CU Advance, the online learning program created by
CUNA that designs the user's self-study path based on their personal competencies, knowledge, training, and
experience. New topics include:
|1) Security Procedure Protocol - six courses that lay the foundation
in security systems, procedures, and plans:
• Basic security principles
• Security systems and procedures
• Emergency and disaster preparedness
• Identifying suspicious activity
action, reactions, and coping skills
• Executing security procedures
||2) Preparing Loan Documents - five courses providing a broad understanding
of the lending process and the steps involved in preparing loan documents:
• The lending process
• Lending laws and
• Lending interviews and application
• Loan underwriting
decisions and closing
Additionally, a print version of a CU Advance online offering was also created for CUNA's
Staff Training and Recognition (STAR) program.
Professional Member Service is a paper-based course that provides successful strategies
for building long-term member relationships with a focus on consultative selling. This course helps develop
communication skills, including professional telephone techniques, as well as resolve conflicts and handle complaints.
For additional information, visit training.cuna.org and choose "Self-Study Certificate
Programs," call (800) 356-9655, ext. 4072, or e-mail firstname.lastname@example.org.
League education director Bernadette Hines also has information on these programs.