Volume 26, Number 3       

February 15, 2006

 


HEADLINE NEWS

 

InfoSight Your Link to Compliance Information

 

     The Delaware League’s newly designed website – www.dcul.org – now features a new online compliance information system. InfoSight is a completely web-based service that will give Delaware-affiliated credit unions a place to go to learn more about complying with the numerous federal and state laws and regulations that affect a credit union’s business affairs.

    InfoSight was developed in 2003 through the collaborative efforts of the Florida, Georgia, Michigan, Ohio, and Texas leagues. Delaware is the 17th state now participating, as is the Credit Union National Association (CUNA), which provides some of the compliance-related content.

     InfoSight provides compliance information on an array of topics from employment and field of membership to tax issues, bankruptcy and collection, member accounts and record retention.

The site’s library of compliance content includes executive summaries, frequently asked questions, checklists, resources, and explanations of laws and regulations.

     According to League compliance director Susan Fallon, “The League is always looking for ways to better serve our members, and we feel this service is a key addition. The League will be helping to set up links to Delaware-specific rules and regulations.”

     To access InfoSight, the League will provide each affiliated Delaware credit union with a user name and password. This information will be found in this week’s manager/CEO mailing. If your credit union has further questions about the content of InfoSight or your password, contact Susan at the League office.  

 

NCUA Pilot Program to Collect Data on CU Service, Salaries

     The National Credit Union Administration (NCUA) this month will begin collecting some data in response to specific congressional requests and the General Accountability Office (GAO) to measure service to credit union members and senior credit union management compensation and benefits. “With this data collection, NCUA is responding to specific congressional requests and looks forward to the opportunity for enhancing the clarity of credit union service to Americans from all walks of life,” said NCUA Chairman JoAnn Johnson in a statement released recently. “This is an important endeavor and the agency takes its responsibilities seriously.”

     The agency said 481 federal credit unions were randomly selected, using a “statistically sound method,” for participation in the initial data gathering process. Selected credit unions will be contacted by a NCUA examiner prior to any on-site visit. NCUA said it plans to begin collecting preliminary data from federal credit unions in late February 2006. Johnson said the process “will be an opportunity for the not-for-profit financial cooperatives to demonstrate with quantifiable data the good work they are doing for Americans from all walks of life.”

     In a recent Letter to Credit Unions 06-FCU-02, the agency detailed its plan for data collection that will include reviewing samples of loan files and AIRES downloads. The letter, including a set of questions and answers, can be found at: http://www.ncua.gov/letters/2006/FCU/06-FCU-02.pdf

     According to NCUA, the data collected will be aggregated and utilized by the agency to do an initial evaluation of:

n        The extent and type of services provided to members;

n        The income distribution of members;

n        The reliability and value of this preliminary data; and

n        Executive compensation and benefits.

 

COMPLIANCE RECAP

President Signs Deposit Insurance Reforms

     President Bush signed into law February 8 deposit insurance reforms which by year-end could raise coverage for retirement accounts to $250,000 and give the National Credit Union Administration (NCUA) and the Federal Deposit Insurance Corporation (FDIC) authority to adjust coverage levels of all accounts to keep pace with inflation, starting in 2010. The law also gives the insurance funds more flexibility in charging premiums and would merge the bank and thrift insurance funds into a new Deposit Insurance Fund (DIF). Credit Union National Association (CUNA) worked during the legislative process to ensure credit union share insurance received equal treatment with the bank and thrift insurance funds. The law sets no specific effective date at present.

 

NCUA Letter on Operating Fees

     NCUA Letter to Federal Credit Unions 06-FCU-01 announces the operating fee schedule for 2006. In March, CUs will receive an invoice for their 2006 operating fees and any capitalization deposit adjustment. These will be based upon credit union assets and insured shares as of December 31, 2005. The combined payment is due no later than April 17, 2006.

 

Verify Money Orders

     The United States Postal Service has launched a money order verification system. This is a two-phase process. The first is an interactive voice response system (866-459-7822) that allows users to verify USPS money orders. The second phase will be a batch type of system allowing users to verify more than 20 USPS money orders at a time. Using the system, users can verify money orders issued more than 48 hours ago and not older than 90 days. You will need to provide the following information in order to use the IVR system:

• Money order serial number (11 digits)

• Money order dollar amount (1-6 digits)

• Money order post office ID (6 digits)

The IVR system will either verify that the money order was issued by the USPS in the dollar amount entered or respond that the money order does not match the USPS database.

 

Know Your Overdraft Disclosure Rules

     Credit unions wanting to offer members an overdraft bounce protection plan or courtesy pay program – even where the credit union is under no obligation to pay any particular overdraft but may charge a fee for doing so – better know new regulatory disclosure rules if they intend to advertise the service, even on members’ periodic statements. That’s the advice of the compliance experts at the Credit Union National Association (CUNA) and the subject of one of January’s Compliance Challenge questions, which asks: Are any special disclosures required on a member's periodic statements as a direct result of advertising the courtesy pay program? You bet, says Mike McLain, CUNA’s assistant general counsel and senior compliance counsel. “CUs that promote the payment of overdrafts in advertisements will be required to disclose on their periodic statements the total amount of fees and charges imposed for paying overdrafts, as well as the total amount of fees charged for returning items unpaid. These totals must be provided for both the statement period and for the calendar year-to-date for any account in which the advertisement applies,” McLain writes in the January Challenge. “Also, fees for paying overdrafts and fees for returning items unpaid may not be grouped together as fees for insufficient funds. In addition to the per item fee, the term ‘fees’ also includes interest charges, any other periodic fee, and fees charged for maintaining an account in an overdraft status. Credit unions may indicate in a current statement that fees for a prior period were waived, but that must not affect the total for the current statement period. The credit union may reflect the adjustment in the year-to-date total,” he continues. The mandatory compliance date is July 1, 2006, but may be subject to change.

 

ID Theft DVD Available

     The U.S. Department of the Treasury now has a free DVD regarding identity theft. Copies of the DVD, Identity Theft: Outsmarting the Crooks, are available through the Federal Citizen Information Center. Visit www.pueblo.gsa.gov, call 888-878-3256, or write to FCIC-05B, P.O. Box 100, Pueblo, CO 81002. The DVD is free, but there is a modest handling and shipping charge. Supplies are limited. For more information, visit: www.treas.gov/offices/domestic-finance/financial-institution/cip/identity-theft.shtml.

 

CU SYSTEM NEWS

 

Resources for Community CUs

     Credit unions that have converted to a community charter now have an all-in-one place to find resources to help them. Community Charter Resources from CUNA wraps up all the products, services, and training that apply to this area of the credit union movement.

     Among the topics are branch planning, member business lending, business development, sales and service, community outreach, research, Hispanic resources, staff education and training, networking, peer and general resources. The site also offers free access to articles cultivating select employee groups (SEGs), collaboration, the Hispanic market, focus groups, and financial institutions reaching out to low- and moderate-income markets. To view the collection of resources for community-chartered CUs, use the following resource link: http://buy.cuna.org/static/community_charter.html

 

A.M. Best, Fitch Rate CUNA Mutual

     CUNA Mutual Group’s financial strength has been reaffirmed by ratings agencies A.M. Best and Fitch. A.M. Best rates CUNA Mutual’s primary insurance companies “A” (Excellent), while Fitch rates them “AA-” (Very Strong).

 

TRAINING OPPORTUNITIES

 

League Collection Council to Meet

     One of the most difficult parts of the collection process is making sure that the procedures you follow are all legal. The first Collection Council meeting of 2006, to be held on Tuesday, March 14, at the League office, will address this issue. Since most Delaware credit unions have members in the surrounding states, this session will review the different collection laws in Delaware, Maryland, New Jersey, and Pennsylvania. Topics will include judgments, garnishments, attachments, repossessions, bankruptcies, and receiverships.

     The deadline for registering for this session is March 6. There is no charge for Collection Council members. There is a fee of $75 per person for non-members. Contact Bernadette Hines for more information.

 

Regional Training Opportunities

§         CUNA’s Consumer Lending School, April 24-27, in Columbia, Maryland. This school runs for four days and will cover 1) the basics of consumer lending, 2) the underwriting challenge and risk-based lending, 3) consumer regulations and compliance, and 4) collections and bankruptcy. The registration fee is $1295 for the four days or $375 per day. The conference is co-sponsored by the Maryland and DC Credit Union Association. For a registration brochure, contact Alice Smith at the Delaware League.

§         North Law Firm Bankruptcy School. Mark your calendars! Well-known California attorney Eric North is moving his week-long Eastern bankruptcy school – the week of September 17 – to Hershey, PA. He will host the same conference in Las Vegas the second week in December 2006. Last year, Delaware First and Southern Delaware Postal Employees Federal Credit Unions attended this training. For more details when the program is set, please call Alice Smith at the League.

 

Online Tool on Identity Theft

     The Federal Deposit Insurance Corporation has released an online multimedia education tool that consumers can use to learn how to better protect their computers and themselves from ID thieves.

The presentation is on the FDIC’s website at http://www.fdic.gov/consumers/consumer/guard/index.html

 

DELAWARE NOTES

 

DELAWARE FCU held a groundbreaking ceremony on February 15 for its new corporate center at 270 Beiser Boulevard in the Enterprise Business Park in Dover. Patrick Mahaney and Alice Smith from the League attended the ceremony.

 

BauerFinancial, Inc., an independent bank rating and research firm, has issued updated star ratings based on the most recently released financial data, current as of February 2006 and based on September 30, 2005, financial data. Fifteen Delaware credit unions received five-star ratings: American Spirit, Chestnut Run, Delaware, DEXSTA, Dover, DPL, DuPont Stine-Haskell Employees, First State Refinery, Milford, New Castle County School Employees, New Castle County Delaware Employees, Provident, Sussex County, U-Del, and Wilmington Postal.

     Credit unions with four-star ratings include Delaware Alliance, Delaware First, Delaware State Police, Delpart, Edge Moor DuPont Employees, ICI America, Louviers, Pipefitters, Seaford, and Wilmington Police and Fire.

     BauerFinancial recommends all four and five-star financial institutions. CUs with less than $1.5 million in assets are not rated.  

 

EMPLOYMENT SOUGHT

 

§         Individual, who has computer certifications in A+ and Net+ and is working on Security+, seeks position that deals with network administration, program management and software development. Resume #02-02-06.

§         Individual with experience with credit cards and consumer finance products seeks position. Also has skills in call center management, sales training, budget management, and employee development. Resume #02/06/06.

§         Individual with credit union experience seeks outsourcing and data entry work to fulfill from home. Home computer has Microsoft Office 2003, as well as Adobe PageMaker 7.0. Resume # 02-07-06.

For a copy of any of the resumes listed above, please contact Ruth Lawley at the League office.

 

 

EDUCATIONAL OPPORTUNITIES

 

February/March QuickBites Teleconferences

One-hour sessions – 11 a.m.-noon

2/23      Creating Effective Teams

3/02      Lending to the Self-Employed

3/08      Service: It’s All About Attitude

3/21      FACT Act

3/30      Payday Lending

Two-hour session –11 a.m.-1 p.m.

3/15      Introduction to Credit Unions: CU 101

The fee for the one-hour sessions is $99, and the two-hour session is $169. Deadline to register: one week prior to the session. Call Bernadette to enroll.

 

One-Hour BSA Compliance Webinars

These courses are now being offered in an “on demand” format – hook into them at the time and place you choose. The next live webinars are:

     R BSA Training

            3/9                    Bank Secrecy Act

            3/14                  USA Patriot Act

            3/16                  CTR/SAR Forms Completion

            3/21                  OFAC, FinCEN, CTR Forms

Each session begins at 2 p.m., and the fee is $125. For more information, phone Don Baumann of the co-sponsor Verisure at (315) 638-4334.

 

Marketing Council – Wednesday, February 22, from 10 a.m.-noon at the League office. Topic: “Community Involvement at Delaware Credit Unions.”*

 

Collection Council – Tuesday, March 14, from 10 a.m.-noon at the League office. Topic: “Tri-State Collection Laws.”

* All council meetings are free to registered council members. Non-members are encouraged to attend for a $75 fee. Please register no later than one week before the event by calling Ruth Lawley.

 

North Law Firm Webinar:“Denial of Services and Expulsion of Members” – Thursday, February 23, from 1-2:30 p.m. at your own CU. Fee: $125 per telephone connection if paid for by credit card. To enroll, go to www.culaw.com.

 

Robbery Training – Tuesday, March 21, from 5:15-7:30 p.m. at the League office. Regis. deadline: March 14. Fee: $25 per person.

 

 

 

  

 

At Your Service

 

 

 

League Activities in January/February

 

COMPLIANCE/COMMUNICATIONS/EVENTS

 

            League Redesigns Website. The League worked with Visions, Ink., to redesign our website, www.dcul.org. The main purpose of the revamping is to create a website that is more attractive and easier to navigate, thereby making information more accessible to credit unions and consumers. In addition, the website now hosts InfoSight, an online compliance information system with a library of compliance topics at your fingertips.

 

            Opportunities to Meet the New League President. Patrick Mahaney has visited with sixteen Delaware credit unions so far in his quest to meet with all 35 credit unions, with the farthest visit taking him to meet with Kim Gilson of Peninsula Methodist FCU in Vienna, Maryland. Patrick has also attended several credit union annual meetings. In January, he gathered with credit union folk from around the country when he attended the CEO Summit and the American Association of Credit Union Leagues’ (AACUL) meeting in Florida. During that time, he met the new NCUA Board members, Gigi Hyland and Rodney Hood.

 

            Compliance Issues and Risk Alerts. The League recently distributed copies of CUNA’s monthly Compliance Challenge to update CUs on issues such as information breaches, USERRA, and disclosing consumers’ medical information. The League continues to keep credit unions abreast of risk management concerns involving “phishing scams,” counterfeit cashier’s checks, and e-mail viruses.

           

GOVERNMENTAL AFFAIRS

 

            Credit Freeze Legislation. George Fitzgerald continues to keep the League informed of his actions toward the enactment of Delaware Senate Bill 109. His efforts include forming a coalition of groups to support this bill, in addition to credit unions. The 24 groups in the coalition thus far include ING Bank, AARP, the ACLU, CUNA Mutual Group, and several labor unions.       

 

            Governmental Affairs Committee. Thanks to the support of all the credit unions affiliated with the Delaware League, we have 100% participation in the GAC Fund. The most recent use of the fund will be to provide a scholarship to CUNA’s Governmental Affairs Conference to Savannah Jarrell of Delaware Alliance Federal Credit Union and to provide a van to take “day trippers” to our annual Hike the Hill on February 28.

 

            Reception for Congressman Castle. League president Patrick Mahaney and CUNA lobbyist Linda Haer attended a briefing held by Congressman Mike Castle in Washington in early February. Congressman Castle reviewed the Congressional schedule and his re-election efforts. The breakfast was sponsored by the Castle Campaign Fund with CULAC paying for the tickets.

 

             Yearend CULAC Update. Marie Davis has been reappointed as a CULAC trustee for the next two years. According to CUNA’s records for 2005, Delaware contributed $6713.12, which was 156% of our goal. This money was generated through dress-down days held by several credit unions, in addition to Deduct-a-buck (DEXSTA, New Castle County Schools, Delaware) and DEXSTA’s coin sales. Further-more, the candy sale each year brings in just about $2,000, with 17 credit unions participating in 2005.

 

EDUCATION AND TRAINING

            Educational Partnerships. The League continues to partner with the Illinois League to offer the Quickbites teleconferences. The League has also partnered with the Verisure Company to present monthly webinars on the Bank Secrecy Act, USA Patriot Act and OFAC, risk management issues, and ACH. The most recent webinar offering from the North Law Firm in California is on denial of services and expulsion.
           

            2006 Professional Councils. There are 14 credit unions registered for professional councils. The financial council held its first meeting in February with Carolyn Warden discussing asset-liability management for decision makers. The cards council and marketing councils will meet in February, and the collection council and tri-state compliance council will meet April.

 

            Education Awards. Patrick Mahaney attended DPL Federal Credit Union’s annual meeting held on January 27 to present STAR certificates that were earned in 2005 by the credit union’s staff – four individuals earned nine certificates.

 

            January Educational Offerings. Here is a listing of the educational sessions offered by the League in January 2006. In the case of the Verisure webinars, the League receives notification of participation quarterly.

 

           

Date

Title

 

# Individuals

# CUs

01/10/06

ID Verification Loss Prevention

Verisure Webinar

Totals unavail.

Totals unavail.

01/12/06

Identity Theft

Verisure Webinar

Totals unavail.

Totals unavail.

1/14-1/17/06

2006 Regional CEO Summit

 

3

2

01/17/06

Who Is CU Collections, LLC?

Mid Atlantic/ Teleconf.

5

2

01/17/06

Front Line Frauds

Verisure Webinar

Totals unavail.

Totals unavail.

01/19/06

Back Office Frauds

Verisure Webinar

Totals unavail.

Totals unavail.

01/19/06

Cross Collateral Clauses

NLF/ Webinar

Totals unavail.

Totals unavail.

01/24/06

Data Breach Management

Verisure Webinar

Totals unavail.

Totals unavail.

01/25/06

Financial Mgmt Council/ALM for Decision Makers

Carolyn Warden

17

10

01/25/06

5 or More Things Every Director Should Know

Carolyn Warden

26

11

01/26/06

Bank Secrecy Act

Verisure Webinar

Totals unavail.

Totals unavail.

01/31/06

USA Patriot Act & OFAC

Verisure Webinar

Totals unavail.

Totals unavail.

 

Quickbites

 

 

 

01/10/06

Leadership, Not Management

Teleconference

1

1

01/12/06

Reg CC

Teleconference

5

3

01/18/06

Overdraft, Reg D, TISA

Teleconference

2

1

01/31/06

Loan Officer Protocol

Teleconference

9

4

 

Text Box: TOGETHER is published on the 15th and 30th of each month by the Delaware Credit Union League, 4 Quigley Boulevard, New Castle, DE 19720. Information to be published should be sent or phoned into the League no later than the Monday of the week preceding the publication date. Telephone: (302) 322-9341 or (800) 292-7875. This newsletter can also be found on the League website: www.dcul.org. Hard copies of the newsletter will be mailed to each credit union CEO/manager for distribution to those without computer access. Readers can receive a reminder when the newest edition is posted to the Web by emailing susan@dcul.org. Editor: Alice Smith (alice@dcul.org).